Frequently Asked Questions
Everything you need to know about your Rockport experience.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. Our footwear generally fits true to size, but we provide specific measurements for length and width to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn merchandise in its original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express and Overnight shipping options are also available at checkout for faster delivery.
Are Rockport shoes waterproof?
Many of our styles feature Hydro-Shield® technology which utilizes waterproof leathers and sealed seams. Please check the 'Product Features' section on individual items to confirm specific waterproof ratings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.